Description

Client Service Advisor | Bristol Corporate

We are hiring!

Are you looking for your next step up within the insurance industry?

Would you like to progress your career with a global leading broker?

Aon Corporate are now recruiting for a Client Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Bristol office.

This is a fantastic opportunity to join our experienced and growing Bristol team, where colleagues are enthusiastic about sharing their knowledge and supporting one another's development.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The role is within our large mid-market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company. Our clients look for a relationship with their broker where we provide a tailored approach.

Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. As a Client Service Advisor you will handle the day-to-day service provided to clients, ensuring the highest level of service to each assigned client in line with the agreed client service tools, whilst supporting them with technical advice on their cover.

The successful candidate will liaise with our client management team to fully understand the client's business and insurance requirements, contributing to the formulation of their Service Plan. You will be encouraged to attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on insurer surveys.
Day to Day Duties to also include:

• Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager and implement recommended changes for clients if required.
• Negotiate renewal terms, mid-term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms Aon Facilities as required - fully support the broking function to achieve optimum solution for the client.
• Preparation of comprehensive marketing presentations, working with the Broking Manager to prepare cover comparisons as required.
• Build and develop effective working relationships with insurers and where appropriate, differentiating with the client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
• Provide on-going communication with the client following queries/alterations and ensure the Client Manager is kept appraised of developments.
• Supporting in identifying client needs and shaping Aon solutions to solve them using knowledge of products/services in the wider Aon community and make recommendations to the Client Manager.
• Professionally represent Aon, demonstrating an understanding of Corporate objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.

How this opportunity is different

Do you want to spend more time with clients and less time on administration? Does working in a role that embraces evolving AI capabilities excite you?

This Client Service Advisor role has been designed to let you focus on what matters most: delivering high-quality outcomes for clients and building strong relationships. With dedicated business support handling administrative tasks, you can concentrate on technical excellence and client service, supported by continually enhancing AI capabilities across our business.

Working with an experienced team of Client Managers, you'll support a broad portfolio of large mid-market corporate clients in the South West and Wales. You'll also have chances to contribute to multinational programmes and plenty of scope to develop existing relationships, support new business wins, and progress your career through tailored training, coaching and development.

You'll join an open, supportive team in Bristol, operating a flexible hybrid working model, with a consistent track record of developing talent and an expert leadership team committed to your success.

Skills and experience that will lead to success

• Knowledge and expertise in all lines of commercial risks.
• Exposure to, or an interest in, global and multinational insurance placements is desirable.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• Client focused with a consultative approach and commitment to excellence in the provision of client service.

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